RETURNS AND REFUNDS

We want you to be happy with your scarf. If your purchase does not meet your expectations, we are here to help.

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RETURN WINDOW

You may return your item within 14 days of receiving your order. To start a return, please contact us at info@atlascsx.com with your order number and the item you would like to return.

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CONDITION OF RETURNED ITEMS

Items must be unworn, unwashed and returned in their original condition, with all tags and original packaging included. Please keep your proof of shipment and tracking details until your return has been processed, as we cannot be held responsible for items lost in transit back to us.

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The following items are not eligible for return or refund:

Items returned outside the 14 day period
Worn, washed, damaged or altered items
Final sale items, where marked as such at the time of purchase

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RETURN COSTS

Return shipping costs are the responsibility of the customer and will vary depending on your location and chosen courier. If you selected Insured Express Shipping at checkout, this service fee is non refundable, as it reflects the cost of the original faster delivery.

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We recommend using a tracked shipping method and keeping proof of shipment until your return has been processed.

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REFUNDS

Once your return has been received and inspected, your refund will be processed within 10 business days. Refunds are issued to your original payment method. Depending on your payment provider, it may take a few additional business days for the amount to appear in your account. You will receive an email confirmation once your refund has been completed.

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DAMAGED OR FAULTY ITEMS

If you receive a damaged or faulty item, please contact us within 48 hours of delivery. When reaching out, please include a brief description of the issue along with clear photographs showing the damage or fault. Our team will review your request and get back to you with the next steps as quickly as possible.

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EXCHANGES

At this time we are not able to offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order separately.