This Privacy Policy applies to all personal data we collect and use when you visit or use our website, place an order, contact us, or interact with us through social media or otherwise. "Personal data" means any information that can be used to identify you, as described further below.

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PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

Contact details: name, address, phone number, email address

Account and technical data: login details, IP address, browser type, device identifiers, general location, pages visited, session length

Purchase data: products ordered, order history, delivery address, payment method and status

Communication data: messages sent to us by email, social media or customer support
Marketing preferences: your consent and preferences for receiving news and promotions

Social media activity: interaction with our content on social platforms

Cookies and tracking technologies: further details are available in our Cookie Policy

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PURPOSE AND LEGAL BASIS FOR PROCESSING

Order processing, payment handling and customer support: performance of a contract, Article 6(1)(b) GDPR
Sending marketing communications: consent, Article 6(1)(a) GDPR
Website analytics and service improvement: legitimate interest, Article 6(1)(f) GDPR
Fraud prevention and security monitoring: legitimate interest, Article 6(1)(f) GDPR
Compliance with legal and tax obligations: legal obligation, Article 6(1)(c) GDPR

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Our legitimate interests include improving your customer experience, keeping our services secure and analysing website performance. We have carefully weighed these interests against your data protection rights.

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MARKETING COMMUNICATIONS

You will only receive marketing communications if you have given your express consent. You can unsubscribe at any time by clicking the link in the email or by contacting us directly.

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COOKIES

Our website uses cookies and similar technologies to provide functionality, analyse traffic and personalise content. Cookies that are not strictly necessary, such as analytics or advertising cookies, are only used once you have given your consent through our cookie banner. You can manage your cookie settings at any time through your browser or our cookie settings page. Further information is available in our full Cookie Policy.

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HOW WE SHARE YOUR DATA

We do not sell your personal data. We may share it with trusted third parties, including:

Service providers, such as hosting, analytics, email and SMS providers, and customer support tools
Payment and logistics partners, to process orders and deliver products
Marketing and affiliate partners, only with your consent
Authorities, where required by law
Platform providers, where necessary to deliver our services

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All third parties operate under data processing agreements to ensure your data is handled in line with the GDPR.

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INTERNATIONAL DATA TRANSFERS

Some of our service providers are based outside the European Economic Area. In such cases, we safeguard your data by relying on Standard Contractual Clauses approved by the European Commission, or by working with partners certified under an appropriate framework.

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DATA SECURITY

We take reasonable technical and organisational measures to protect your data, including:

SSL encryption
Access controls and authentication
Regular audits and vulnerability checks
Secure procedures for data storage

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DATA RETENTION

We retain your personal data only for as long as necessary for the purposes described above or to meet legal obligations:

Order and account information: seven years, in line with applicable tax law
Marketing consent: until you unsubscribe or withdraw consent
Customer support interactions: up to two years from the last contact
Analytics and cookies: as set out in our Cookie Policy

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YOUR RIGHTS UNDER THE GDPR

You have the following rights regarding your personal data:

Right of access, to see the personal data we hold about you
Right to rectification, to correct inaccurate or incomplete data
Right to erasure, to request deletion of your data
Right to restriction of processing, to limit how your data is used
Right to data portability, to receive your data in a usable format
Right to object, to processing based on legitimate interest or for marketing purposes
Right to withdraw consent, at any time regarding marketing or optional data collection

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To exercise your rights, please contact us at info@atlascsx.com.

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You also have the right to lodge a complaint with your local data protection supervisory authority. As our business is established in Brandenburg, Germany, this is the Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg, whose website is www.lda.brandenburg.de.

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CONTACT

Atlascsx
Lehniner Allee 47
14797 Kloster Lehnin, Germany

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Managing director: Anna Schweers
Email: info@atlascsx.com
Phone: +491789414340

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Registered with the Amtsgericht Köln, HRB 122044

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Significant changes will be announced through our website. Please check this page periodically for updates.